Shipping terms

1. Where we ship

We ship worldwide, to the recipient’s door. Runs are printed at partner factories in China or at local printers in Russia and Belarus — the site is chosen to fit the quantity and the deadline.

Delivery to some countries and regions may be impossible because of import restrictions or the absence of a carrier on the route. If that is your case, we will say so before you pay, not after.

2. What the price covers

We ship DDP (Delivered Duty Paid): import duties, taxes and customs clearance are already included in the order price. The recipient will not receive a separate bill from the carrier or from customs — that is the whole point of DDP.

The price does not cover costs that arise on the recipient’s side: storage of a shipment that could not be handed over, redelivery to a new address, or the services of your own customs broker if you choose to clear the goods yourself.

3. Lead times

The standard lead time is 21 days from order to door. It is counted in calendar days and covers both production and transit.

The count begins the day after both conditions are met: the artwork is approved and payment has been received. While the artwork is not approved, production does not start and the clock does not run.

A sample before the full run takes 7 days. If you order a sample, the run is counted from your sign-off on the sample rather than from the original order: that is a deliberate trade of time for certainty about colour and material.

The minimum run is 100 units; for some elements of a set the minimum is higher. We confirm the exact minimum for your composition before payment.

4. What counts as the dispatch date

The dispatch date is the day the run is handed to the carrier and a tracking number is issued for the shipment. On that day the order moves to the “Shipped” status in your account and the tracking number is emailed to you.

The dispatch date records that our part is done: the run has been produced, checked and handed over for transport. The time in transit after that depends on the carrier and on customs.

Claims against the carrier are counted from the dispatch date. The 21-day promise remains a promise to the door — dispatch simply separates our part of the timeline from the time in transit.

5. Customs and other delays

A shipment may be held at customs: a spot inspection, a request for further documents, a queue at the terminal. Such delays are outside our control and extend delivery by the length of the procedure.

We stay in the loop throughout: we tell you about the delay, supply the carrier and customs with documents for the shipment, and see it through to the recipient. We still pay the duties — a delay does not change the DDP terms.

The lead time is also extended by circumstances beyond our reasonable control: carrier failures, weather and transport restrictions, changes to import rules. We email you about any shift in the date and give you a new one.

If the deadline is missed through our fault — production did not make it — the Refund Policy applies.

6. Address and recipient

You give the delivery address and the recipient’s name and phone number when confirming the order. Check them before dispatch: the carrier needs a phone that answers, otherwise the courier cannot reach anyone and the shipment goes to a depot.

Changing the address after dispatch is generally not possible. Where a carrier does allow it on a route, the change is paid separately and adds time.

If a shipment could not be handed over and was returned to the carrier, sending it again is paid separately.

7. Accepting the shipment

Inspect the shipment on delivery: the transport packaging, the number of parcels, the condition of the run. If a box is damaged, record it in the carrier’s paperwork and photograph it before opening — without that a claim against the carrier cannot be made.

Claims about quantity and quality are handled in the manner and within the time limits set out in the Refund Policy.